Section 01
General Policy
All cancellation requests must be submitted in writing to CarterTechnologiesLLC@gmail.com. Verbal cancellations are not accepted and will not be honored under any circumstances.
A cancellation is not effective until Carter Web Services confirms receipt and acknowledgment of the cancellation in writing. The effective date of cancellation is the date of Carter Web Services' written confirmation, not the date the request was submitted.
Approved refunds, where applicable, will be processed within 15 business days of the effective cancellation date.
Section 02
Project-Based Work
This section applies to one-time or milestone-based engagements, including new website builds, site migrations, and custom development projects.
2.1 Before Work Begins
If you cancel after signing a Project Agreement but before any work has commenced, you are entitled to a full refund minus a $150.00 administrative processing fee.
2.2 Refund Schedule by Completion Percentage
Once work has begun, refunds are determined based on the percentage of the project completed at the time of cancellation. The completion percentage is determined in good faith by Carter Web Services based on documented work product, time invested, and milestone status.
| % Completion at Cancellation | Amount Owed / Refund |
|---|---|
| 0% – 25% | 50% deposit is forfeited. No additional amount owed by client beyond the deposit. |
| 26% – 50% | 50% deposit is forfeited. Client also owes 50% of the remaining contract value (i.e., 25% of total project fee). |
| 51% – 75% | Full project fee is owed. No refund on any amounts already paid. |
| 76% – 100% | Full project fee is owed. No refund on any amounts already paid. |
Completion percentage is determined in good faith by Carter Web Services based on work product, time logs, and milestone status at the time of the cancellation request.
2.3 Non-Payment Suspension
Website project invoices that remain unpaid 15 or more days past the due date will result in suspension of all active work. Work will not resume until all outstanding balances are paid in full. This suspension does not constitute a cancellation and does not extinguish any payment obligations.
2.4 Client Feedback Window
Upon delivery of any milestone or final deliverable, the client must provide consolidated feedback within 7 business days. Failure to provide feedback within this window will result in the deliverable being considered approved as presented, and the project will advance to the next stage or be deemed complete.
2.5 Project Abandonment
If a client becomes unresponsive — defined as failing to respond to communications, provide required materials, or submit approvals for 5 consecutive business days — Carter Web Services will issue a written notice of potential abandonment via email. If the client does not respond within 3 business days of that notice, Carter Web Services may declare the project abandoned.
Upon an abandonment declaration:
- All deposits are forfeited without exception.
- Carter Web Services has no further obligation to complete or deliver the project.
- Any outstanding invoices for work performed to date remain due and payable.
Section 03
Hosting Services
3.1 Cancellation Notice
Cancellation of any hosting plan requires a minimum of 30 days written notice submitted to CarterTechnologiesLLC@gmail.com. If less than 30 days' notice is provided, the cancellation will take effect at the end of the next full billing cycle rather than the current one.
3.2 Refunds
Hosting fees are non-refundable for the current billing period, regardless of when during the period cancellation is submitted. Pro-rated refunds are not available for partial months of service.
For annual hosting plans: payments are non-refundable after 30 days from the date of renewal or initial activation.
3.3 Non-Payment Suspension
Hosting accounts with invoices unpaid 30 or more days past the due date may be suspended at Carter Web Services' discretion. Suspension does not constitute cancellation — hosting fees continue to accrue during suspension. Reinstatement may require payment of all outstanding balances plus a reinstatement fee.
3.4 Data Retention After Cancellation
Following the effective cancellation date, client data (files, databases, email) will be retained for a maximum of one (1) calendar month. After that period, all data associated with the account may be permanently deleted without further notice. Carter Web Services is not responsible for any data lost as a result of the client's failure to retrieve data within this window.
3.5 Domain & DNS Management
Domain names and DNS records are the sole responsibility of the client. Carter Web Services is not responsible for initiating domain transfers. It is the client's responsibility to initiate any domain transfer, update nameservers, or take any necessary DNS actions prior to the effective cancellation date. Carter Web Services is not liable for domain expiration, loss of a domain name, or DNS disruptions resulting from a client's failure to act in time.
Section 04
Maintenance Plans & Monthly Retainers
4.1 Cancellation Notice
Maintenance plans and monthly retainers may be cancelled with a minimum of 7 days written notice submitted to CarterTechnologiesLLC@gmail.com. Cancellation takes effect at the end of the current paid billing period.
4.2 No Mid-Cycle Refunds
No refunds or credits will be issued for any portion of an already-paid billing period, regardless of when during the cycle the cancellation is submitted. Partial month refunds are not available under any circumstances.
4.3 In-Progress Work
Any maintenance tasks or deliverables already in progress within the current billing period at the time of cancellation will be completed through the end of that period. Carter Web Services has no obligation to perform any additional work beyond the effective cancellation date without a new, separate written agreement.
Section 05
Cancellation by Carter Web Services
Carter Web Services reserves the right to cancel or terminate any service agreement at its discretion. Grounds for termination by Carter Web Services include, but are not limited to:
- Non-payment or a pattern of repeated late payments
- Abusive, threatening, or harassing behavior toward Carter Web Services staff or contractors
- Requests to perform illegal, unethical, or fraudulent work
- Fraud or material misrepresentation in any aspect of the engagement
- Material breach of the Carter Web Services Terms of Service
If Carter Web Services terminates an agreement without cause attributable to the client: the client will receive a pro-rated refund for any undelivered work or services paid for in advance.
If Carter Web Services terminates due to a client breach or conduct violation: no refund will be issued for any amounts paid. All outstanding invoices for work performed remain immediately due and payable.
Section 06
Non-Refundable Items
The following fees and costs are non-refundable under all circumstances:
Section 07
Refund Process
Where a refund is approved under this policy, it will be issued via the original payment method used for the transaction:
- Credit card or debit card
- PayPal
- ACH bank transfer
Refunds will be processed within 15 business days of the effective cancellation date and written refund confirmation from Carter Web Services. Carter Web Services is not responsible for any delays in the posting or processing of refunds caused by banks, card networks, or payment processors, which may add additional processing time beyond Carter Web Services' control.
Section 08
Contact for Cancellations
All cancellation requests must be submitted in writing. Verbal cancellations will not be processed.
Email: CarterTechnologiesLLC@gmail.com
Mailing Address: [INSERT ADDRESS], Ohio
Business Hours: [INSERT HOURS]
We commit to acknowledging all cancellation requests within 2 business days of receipt. Please retain a copy of your cancellation request and our written confirmation for your records.